Shipping Policy

At AKS Collection, we are committed to delivering your orders safely and efficiently across Pakistan. Please review our Shipping Policy below for information regarding order processing, delivery times, and shipping procedures.

1. Order Processing

All orders are processed after confirmation and verification. Orders are typically processed within 1–2 business days. Processing times may vary during sales, holidays, or periods of high demand.

2. Delivery Areas

AKS Collection delivers to customers across Pakistan through trusted courier partners. Delivery availability may vary depending on the customer's location.

3. Delivery Time

Estimated delivery times are as follows:

• Major Cities: 3–5 business days

• Other Cities and Towns: 4–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates and may be affected by weather conditions, public holidays, courier delays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before order confirmation.

AKS Collection may offer free shipping promotions on selected products or orders from time to time.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) service across Pakistan where available. Customers are requested to ensure that someone is available to receive and pay for the order at the delivery address.

Repeated refusal of confirmed COD orders may result in future order restrictions.

6. Order Tracking

Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp, or other available communication methods, allowing you to monitor your shipment status.

7. Delivery Delays

While we strive to deliver orders within the estimated timeframe, AKS Collection cannot guarantee exact delivery dates. Delays caused by courier companies, weather conditions, public holidays, or unforeseen circumstances are beyond our direct control.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. AKS Collection is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information.

9. Damaged or Missing Items

If your order arrives damaged, incomplete, or contains incorrect items, please contact us within 48 hours of delivery with your order number and supporting photos so we can assist you promptly.

10. Order Cancellation

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible and the order will be subject to our Return & Refund Policy.

11. Policy Updates

AKS Collection reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be published on this page and become effective immediately.

12. Contact Us

For shipping-related questions or assistance, please contact our customer support team through the Contact Us page available on our website.

Thank you for shopping with AKS Collection.