Refund policy

Refund & Return Policy

At AKS Collection, we strive to provide our customers with high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition and packaging.

  • Include all tags, labels, accessories, and invoices (if applicable).

  • Show no signs of damage caused by misuse or improper handling.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. To process your request quickly, we may ask for:

  • Clear photos of the product.

  • Photos of the packaging.

  • Your order number and contact details.

After verification, we will arrange a replacement, exchange, or refund as appropriate.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded unless they arrive damaged or defective:

  • Opened or used beauty and skincare products.

  • Personal care items.

  • Products damaged after delivery due to customer handling.

  • Clearance, sale, or promotional items (unless defective).

4. Refund Approval Process

Once the returned product is received and inspected, we will review its condition. If the return is approved, the refund process will begin.

AKS Collection reserves the right to reject refund requests that do not meet the conditions outlined in this policy.

5. Refund Method

Refunds may be issued through one of the following methods:

  • Bank transfer.

  • Mobile wallet transfer (where applicable).

  • Store credit or replacement product.

The refund method will be determined based on the original order and circumstances of the return.

6. Refund Processing Time

Approved refunds are typically processed within 7–10 business days after the returned item has been received and inspected. Processing times may vary depending on banks and payment service providers.

7. Exchange Policy

Customers may request an exchange if:

  • The product received is defective.

  • The wrong item was delivered.

  • The item arrived damaged.

Exchanges are subject to product availability.

8. Order Cancellation

Orders may be cancelled before dispatch. Once an order has been shipped, it may no longer be eligible for cancellation and will be subject to the return process.

9. Shipping Charges

Shipping charges are generally non-refundable unless the return is due to:

  • A damaged product.

  • A defective product.

  • An error made by AKS Collection.

10. Contact Information

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through the Contact Us page on our website. Please include your order number and relevant details to help us assist you efficiently.

Policy Updates

AKS Collection reserves the right to modify, update, or revise this Refund & Return Policy at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon publication.